CHITA CUSTOMERS – IMPORTANT WATER NOTICE

January 29, 2026

We are aware that some customers are experiencing discolored water. This is due to the large number of leaks we have recently repaired, which drained portions of the system. As the system refills and stabilizes, iron and manganese have been stirred up, causing discoloration.

The discoloration is not harmful, but we understand it is unpleasant.

Our tanks are finally recovering from the water loss, and we will be continuing our flushing program to clear the discolored water from the system.

⚠️ DO NOT WASH CLOTHES AT THIS TIME.
A Boil Water Notice remains in effect for the ENTIRE CHITA SYSTEM, and washing clothes may result in staining.

We appreciate your patience and will provide updates as conditions improve.

CHITA CUSTOMERS – IMPORTANT WATER NOTICE

January 29, 2026

We are aware that some customers are experiencing discolored water. This is due to the large number of leaks we have recently repaired, which drained portions of the system. As the system refills and stabilizes, iron and manganese have been stirred up, causing discoloration.

The discoloration is not harmful, but we understand it is unpleasant.

Our tanks are finally recovering from the water loss, and we will be continuing our flushing program to clear the discolored water from the system.

⚠️ DO NOT WASH CLOTHES AT THIS TIME.
A Boil Water Notice remains in effect for the ENTIRE CHITA SYSTEM, and washing clothes may result in staining.

We appreciate your patience and will provide updates as conditions improve.

South and North System Customers Update:

January 28, 2026

Boil Water Notice-Chita System

January 28, 2026

Boil Water Notice for Trinity Rural Water Supply Corporation

Chita System (2280029)

January 28, 2026

Due to water line breaks that have caused low pressure/no water on the Chita System 2280029, the Texas Commission on Environmental Quality has required the Trinity Rural Water Supply public water system to notify customers, on FM 355 from Coker Road to the Chita Plant, then beginning at Memphis Bell on FM 356 to include Pine Forest Acres, Barretts Landing, Camp Branch, Chita Cemetery Rd, Chita Carlisle Road to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.) Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

 In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.  When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Trinity Rural Water located at 3841 FM 356 Trinity, TX 75862 or at 936-594-2192 Monday-Friday 7am-4pm. Emergency after hours: 936-594-2192(Phone is forwarded after 4pm to our on-call personnel)

Boil Water Notice- Entire North System

January 28, 2026

Boil Water Notice for Trinity Rural Water Supply Corporation

ENTIRE NORTH SYSTEM (2280028)

 January 28, 2026

Due to to low pressure caused by power outage and generator malfunction at the Surface Water Treatment Plant on the Entire North System 2280028, the Texas Commission on Environmental Quality has required the Trinity Rural Water Supply public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

 If you have questions concerning this matter, you may contact Trinity Rural Water located at 3841 FM 356 Trinity, TX 75862 or at 936-594-2192 Monday-Friday 7am-4pm. Emergency after hours: 936-594-2192(Phone is forwarded after 4pm to our on call personnel)

Entire South System-Boil Water Notice

January 28, 2026

 Boil Water Notice for Trinity Rural Water Supply Corporation

ENTIRE SOUTH SYSTEM (2280011)

 January 28, 2026

Due to low pressure caused by power outage and generator malfunction at the Surface Water Treatment Plant on the Entire South System 2280011, the Texas Commission on Environmental Quality has required the Trinity Rural Water Supply public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

 To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

 In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

 Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

 Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

 If you have questions concerning this matter, you may contact Trinity Rural Water located at 3841 FM 356 Trinity, TX 75862 or at 936-594-2192 Monday-Friday 7am-4pm. Emergency after hours: 936-594-2192(Phone is forwarded after 4pm to our on call personnel)

UPDATE FOR ALL CUSTOMERS

January 28, 2026

Boil Water Notice – All Trinity Rural Water Supply Customers

After further investigation, it was determined that when power was lost last night and our generator activated, the generator malfunctioned and would not remain running. Generator repair technicians are currently en route to address the issue.

With power still out and Entergy providing an estimated restoration time of 2:00 PM, the entire North and South systems must be placed under a Boil Water Notice.

Chita System Customers:
We are aware that some parts of the system has discolored water this morning. While part of the Chita system was already under a boil water notice, the entire Chita system must now be included until proper flushing can be completed.

As a result, ALL CUSTOMERS of Trinity Rural Water Supply, across our entire service area, are under a Boil Water Notice until power is restored, water service is fully operational, the Chita system has been flushed properly and samples have been taken and passed.

We understand the significant inconvenience this causes and want to assure you that our crews and technicians are working as quickly as possible to complete all necessary repairs and flushing.

We sincerely appreciate everyone’s patience and understanding during this time.